Terms and Conditions

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Main Terms and Conditions

We last updated this policy on the 16th September 2020

  1. Application


  • These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or You).

  • We are Compsons Limited a company registered in England and Wales under number 5162164 whose registered office is at Fourways, School Road, Trysull, Wolverhampton, Staffordshire, WV5 7HR with telephone number 01902 895875; (the Supplier or Us or We).

  • These are the terms on which we sell all Services and Goods to you. By ordering any of the Services or Goods, you agree to be bound by these Terms and Conditions. 

  • Unless otherwise expressly agreed in writing by Compsons Limited, every Quotation for the provision of services subsequent to the initial Quotation or any variation thereto shall be subject to these Terms and Conditions which shall prevail over any conditions of the purchase of the Client unless otherwise accepted in writing by Compsons Limited. Except as expressly provided for in this document, no variation or amendment of this document or oral promise or commitment related to it shall be valid unless committed to writing and signed by or on behalf of both parties.


2.   Definition and Interpretation


  • Consumer means an individual acting for the purposes which are wholly or mainly outside his or her trade, business, craft or profession;

  • Client means the person, company or partnership stated in the Compsons Limited Quotation;

  • Contract means the legally-binding agreement between you and us for the supply of the services;

  • Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;

  • Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

  • Order means the Customer’s order for the Services from the Supplier as set out in the Customer’s order or in the Customer’s written acceptance of the Supplier’s quotation;

  • Services means the services, including any Goods, of the number and description set out in the Order;

  • Specification means the plans, drawings, data, specifications, performance details or other information, if any, defining the quality, quantity or description of any Services, as set out in the Quotation or subsequently varied by way of agreement in writing between Compsons Limited and the Client;

  • Quotation means the quotation or customer order attached to these Terms and Conditions, from Compsons Limited to the Client;

  • Deficiency means a failure to comply with the Specification

3.   Acceptance of Quotation for Services

  • The terms of the Quotation are open for acceptance by the Client within the period stated therein or, if none is stated, within 28 days from the date of the Quotation. Acceptance of the Quotation by the Client in writing shall constitute an acceptance of Compsons Limited’s offer embodied in the Quotation and these conditions of Contract.

4.   Personnel

  • The Services shall be carried out by personnel suitably qualified to ensure the efficient performance of the Services.

5.   Services

  • The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in size or colour of any Goods supplied.

  • In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. In the event that the information is found to be inadequate or defective and such inadequacies or defects affect the provision of Services, Compsons Limited shall accept no liability and the Client shall reimburse Compsons Limited for any extra costs and delay and issue a fair extension of time to the Contract as necessary.

  • All Services are subject to availability.

  • The compliance with any relevant rules and regulations and the obtaining of any necessary licences, permits, consents, approvals or other matters of a like nature necessary to enable Compsons Limited to provide Services to the Client shall be the responsibility of the Client except where expressly indicated otherwise within the Quotation. Nothing contained herein shall absolve Compsons Limited of its duties and responsibilities under the law and in regard to health and safety.

  • We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


6.   Price


  • Where expressly stated to be on a fixed price basis, the Quotation is based upon the types of rates of contributions, taxes, levies and duties (tax items) payable by Compsons Limited, which are current at the date of the Quotation. If changes occur to any one or more tax items, after the date of the Quotation, then the price for the provision of the Services shall be adjusted accordingly.

  • The quotation is based upon the normal hours of working and the most cost-effective work programme. If Compsons Limited is required by the client to work overtime, or is delayed, or has work disrupted by the Client or others, then the additional costs of such overtime, delay or disruption shall be added to the price for the provision of Services.

  • Compsons Limited or its subcontractors cannot be held responsible for any damage to pipes, drains or cables that are below ground and the we have not been made aware of. Any knowledge of the position of such services should be made known to Compsons Limited before work commences.

  • All grass areas must be close cut before trenching begins.

  • All back filling / reinstatement will be done with the spoil that has been removed, the site will be left as flat as possible. The removal of excess spoil is the responsibility of the client.

  • Should the excavated material be unsuitable as back-fill then sand will be provided at a cost plus 10% handling.

  • The groundwork costs are fixed once a site survey has been completed, providing the ground is of normal conditions. If the ground contains infill, rock or pebbles then the price will need to be re-quoted to take this into consideration.

7.   Payment

  • The Client shall pay Compsons Limited the invoiced sum without deductions within seven days of receipt of the invoice, unless stated otherwise in the Quotation. Time for payment shall be of the essence. Interest shall be payable at the rate of three per cent per annum above Bank of England base rate for all overdue payments.

  • Compsons Limited shall submit invoices to the Client in respect of the price of the Services in accordance with the stage payments set out in the Quotation.

  • All invoices must be paid in full before any warranty work is undertaken.

  • Should the client be expecting any grant and / or loan and / or credit agreement to cover the costs of any work Compsons Limited undertakes it is the client’s responsibility to ensure these agreements are in place in order for the full invoice amount to be paid on time. If the client fails to adhere to this and / or provide any grant vouchers and / or if they are invalid and / or they do not cover the cost of the installation, then the client will be solely responsible for the full and / or remaining invoice amount to be paid.

  • Any extension to the payment date of any invoice must be agreed with Compsons Limited in writing. Late payment of any invoice without the written consent from Compsons Limited invalidates any warranties and / or guarantees as stated by Compsons Limited on the quotation or at the start of services and / or goods being offered.


8.   Property and Risk


  • Unless stated otherwise in the Quotation, risk in any goods delivered as part of the Services shall pass to the Client on the date of delivery of such goods to the site or other agreed delivery point.

  • Notwithstanding delivery and passing of risk in the goods, property in the goods shall not pass to the Client until Compsons Limited has received payment for such goods in full.

  • Until title passes, the Client shall hold any goods supplied under this contract as bailee for Compsons Limited and shall store or mark them so that they can at all times be identified as the property of Compsons Limited. Compsons Limited may at any time before title passes and without any liability to the Client repossess and dismantle and use or sell all or any of the goods, and by doing so terminate the Client’s right to use, sell or otherwise deal in them; and for that purpose (or determining what if any goods held by the Client and inspecting them) enter any premises of, or occupied by the Client.

9.   Warranty


  • Unless stated otherwise in the Quotation, Compsons Limited warrants that the Services will be supplied in accordance with the Specification and will be free from defects in material and workmanship for a period of twelve months from the date of completion of the Services. The Client shall advise Compsons Limited in writing of any breach of this warranty within fourteen days of discovering such breach and confirm that it wishes to make a warranty claim for rectification of the defect.

  • In the event of a valid warranty claim by the Client, Compsons Limited shall be entitled (at Compsons Limited’s discretion) either to repair, replace or re-perform the defective part of the Services free of charge and Compsons Limited shall have no further liability to the Client in particular respect of consequential loss.

  • Should the client become aggressive, confrontational and / or abusive (either physically or verbally) to any member of the Compsons Limited organisation then any warranties and / or guarantees offered at the start of contract will be invalid.


10. Indemnity and Insurance


  • Compsons Limited will maintain an appropriate level of insurance to meet its legal liability for injury to its own personnel, injury to third parties or damage caused to the property of others in the course of work under the Services to be provided.

11. Liability of Compsons Limited


  • Compsons Limited shall not be liable for any indirect or consequential losses, loss of contracts, damages or loss of profits or any cost incidental thereto, arising from the provision of the Services, including without limitation any delays, loss of use or loss of profits resulting there from.

  • The liability of Compsons Limited shall be limited to the re-performance of the Services, in so far as possible, to the extent necessary to remedy any material performance deficiencies provided that the client gives written notice of the deficiencies as provided in the clause 9.1 above

  • Compsons Limited accepts no liability for any effect that drilling, grouting, trenching or permanent boreholes may have on the foundations, services or structures, and the Client should arrange for other Consultants to advise on the potential impact of such works and approve the position and construction of such boreholes and trenches.

  • Compsons Limited shall be reliant upon information supplied by the Client, its Architects, Engineers and contractors and no liability is accepted by Compsons Limited for the adequacy or correctness of such information. In the event that basic design information is not provided by the Client and Compsons Limited derives its own performance figures for the purposes of providing a budget estimate, then the Client shall be responsible for approval of such figures prior to the production of the final Specification or any variation thereto.


12. Facilities to be Supplied to Compsons Limited


  • Where the performance of the Services includes installation of materials and equipment at a site and since Compsons Limited cannot attend site to accept deliveries, the following services shall be provided to Compsons Limited free of charge unless otherwise stated in the Quotation:

  • Off-loading and acceptance of delivery, dry storage and protection of equipment and materials.

  • Movement and hoisting of equipment and materials from storage to location of installation.

  • Protection of partially complete and compete installations

  • Location and marking of underground and other services prior to any drilling or excavations Compsons Limited accepts no liability for damage to unmarked services.

  • Free and adequate water supply adjacent to the point of use.

  • Loading and removal from site of drilling arising and surplus excavated material.

  • Excavation of trenches for pipelines and pits for access points.

  • Free and adequate temporary electrical power and lighting at point of use.

  • Washing, messing, first aid and toilet facilities.

  • Provision of holes, chases and slots in structure as required and subsequent making good, including redecoration.

  • Central point on site for general rubbish to be deposited, for clearance off site by others.

  • Electrical and plumbing connections and the work of other trades including necessary attendance during commissioning.

  • Excavation, back-filling and compaction of trenches as required.


13. General


  • Compsons Limited shall not be liable for any failure in the performance of any of its obligations under this document caused by factors outside its control.

  • This document shall be governed by English Law and the Client consents to the exclusive jurisdiction of the English courts in all matters regarding it, except to the extent that Compsons Limited invokes the jurisdiction of the courts of any other country.

  • Any notice given under this deed shall be in writing and may be served;

    • personally;

    • by registered or recorded delivery mail;

    • by telex or facsimile transmission (the latter confirmed by telex or post); or

    • by any other means which any party specifies by notice to others.

  • Each party’s address for the service of notice shall be their above-mentioned address or such other address as they specify by notice to the others.

  • A notice shall be deemed to have been served:

    • if it was in person, at the time of service;

    • if it was served by post, 48 hours after it was posted; and

    • if it was served by telex or facsimile transmission, at the time of transmission.

  • The performance of Air Source and / or Ground Source Heat Pump systems is impossible to predict with certainty due to variability of the climate and its subsequent effect on both heat supply and demand. The estimate is based upon the best available information but is given as guidance only and should not be considered as a guarantee.

  • The performance of Solar Thermal and / or Photovoltaic (PV) systems is impossible to predict with certainty due to the variability in the amount or solar radiation (sunlight) from location to location and from year to year. This estimate is based upon the Governments standard assessment procedure for energy rating (SAP) and it is given as guidance only. It should not be considered as a guarantee of performance. 


Minimum Lending Criteria

We last updated this policy on the 4th November 2018

These are the minimum lending criteria as set out by our lending partners Improveasy Limited


  • Unemployed

  • Students

  • Non UK Resident

Applicant Must Be:

  • 18 years or over at the time of the application

  • No older than 80 at the end of the term

  • A permanent UK resident and home owner

  • In regular permanent employment Min 16 hours


  • Self Employed


  • Retired with proof of state, private or company pension - details required, amount received, reference numbers where pension comes from and relates to


  • Long term invalidity/disability/mobility benefit - details of income must be supplied including reference numbers

Customer Must Also:

  • Complete and sign the Direct Debit - The person applying

  • Have the goods installed at the same address as the agreement

  • Provide proof of signature and address to the retailer/agent