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You can view our Privacy Policy and Cookies Policy by clicking on the below links:

If you are looking for our Terms & Conditions relating to our heating and plumbing products and services, you can find those here.

Privacy Policy

We last updated this policy on the 10th September 2018

1. Compsons Limited and Your Personal Data

The data controller Compsons Limited.

This is our privacy notice for our services. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Compsons Limited, the purposes for which these activities are performed and the legal bases that Compsons Limited relies upon to justify these processing activities. We may vary this notice from time to time and the most up to date version will be available on our website.


You can contact Compsons Limited data protection officer by writing to:

The Data Protection Officer
Compsons Limited,
School Road,
South Staffordshire,
WV5 7HR.


You can also contact our data protection officer at

You can let us know at any time that you do not wish to receive marketing messages by emailing us at



2. Personal Data We Collect


We collect the following types of personal data:

  • Your contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.

  • Job details: information about the service that you need such as the job identification number, household details, property type, marketing preferences, complaint details, guarantee claims history, appointment details, payment details.

  • Records of your discussions with our customer support teams: when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us letters, emails or contact us through social media such as through Facebook.

  • How you use mobile applications and websites: when you use our applications or websites, we collect information about the pages you look at and how you use them, this includes the use of cookies and pixels.

  • Location information: your smartphone or computer’s IP address may tell us an approximate location when you connect to our website but this will be no more precise than the city, state or country you are using your device in.

  • Device and machine information: information about the computer hardware and software on your computers and smartphones that is used to connect or communicate with us

  • Advertising and direct marketing: information about how you respond, or interact with, any direct marketing or advertising communications directed to you, including any requests for these communications to stop.

  • Exercising your rights: if you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.


You are not required to provide to us any of the personal data described above, however, if you do not do so, you may not be able to purchase our services or the functionality of our products may be reduced.



3. What We Use Your Personal Data For And Why

Where we process your personal data because of our contract:

We process these items of your personal data to enter or fulfil the contract between us, including to:

Provide our services to you

 • Contact details
• Job details

Where we process your personal data because we have a legitimate interest to:

We process these items of your personal data because we have a legitimate interest to do so.

We process the following categories of personal data, including:

Determine products and services that maybe of interest to you 

  • Contact Details

  • Job details

Develop new products and services

  • All the personal information we collect

Staff training

  • All the personal information we collect

Investigating misuse of the service, fraud and debt collection

  • All the personal information we collect

For the establishment, exercise or defence of legal claims

  • All the personal information we collect

Maintain accuracy and relevance of your data

  • All the personal data listed in Section 2 above

Where we process your personal data because you have allowed us to:

We process these items of your personal data because you have provided your consent to the processing. You may revoke your consent at any point, however this may affect our ability to provide our products and services to you:

Direct marketing

  • Contact Details
  • Marketing preferences
  • Job details
  • Products and services that we have determined may be of interest to you


Where we process your personal data so you can’t be identified any more:

We may anonymise and aggregate any of the personal data we hold (so that it does not identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, apps and developing new products and services.



4. Sources We Collect Your Personal Data From

We will collect personal data from a number of sources. These include:

  • Directly from you: when you get an estimate or book a job with us, you provide us with information about you, and the job you want doing. If you submit information via our websites or apps, complete forms we provide to you, enter our competitions and promotions, make a claim, make a complaint, exercise your statutory rights, contact us by phone, email or communicate with us.

  • Our website and apps: we collect information about how you use them.

  • Other companies we work with: provide us with information to help us deliver our products and services to you. These include:

  • Companies in the same group of companies as us: who may provide relevant information about the products and services bought from them.

  • Our network of local tradespeople: information they upload to our systems about your job

  • The government and regulators: provide us with information about the complaints they receive.


5. Who We Share Your Personal Data With

We share personal data with the following parties you:

Our network of local tradespeople

  • If we are unable to undertake work and we pass on to a third party to see if they can cover your job.


Advertising partners

  • Facebook, Twitter, Google, Bing

Companies that support our IT infrastructure

  • – website building platform & email platform

Other service providers and advisors

  • Companies which help us analyse the data we hold, prompt for reviews of our services, process payments, provide us with legal or financial advice and generally help us deliver our services to you

Police and law enforcement

  • Police, Ofgem, The Information Commissioner



6. Direct Marketing

Email and SMS: from time to time, we may contact you by email or SMS with information about products and services we believe you may be interested in.


We will only send marketing messages to you if you tell us you are happy to receive them.


You can unsubscribe from our marketing by clicking on the unsubscribe link in the marketing messages we send to you. You can also let us know at any time that you do not wish to receive marketing messages by sending an email to us at



7. Advertising On Other Websites And Apps

We work with our advertising partners, including social media sites, search engines and publishers, including Facebook, Twitter, Google, Bing and news websites, to show you advertising about our products and services, and those offered by group companies and services. This takes place on websites or apps where our partners have advertising space. To do this, our advertising partners use information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, as well as information which we provide to them, to make sure the advertising you see is more relevant to you.


Typically cookies and similar technologies are used to provide this type of advertising.


You can find out more about cookies and how to manage their use by reading our cookie policy, which is available at by following this link.

8. How Long We Keep Personal Data For

We will keep your personal data for six years from the date of your last job.



9. Your Rights In Relation To Your Personal Data

You may have the following rights in relation to your personal data:

  • the right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data when we obtain it from other sources;

  • the right to access the personal data we hold about you;

  • the right to request the correction of inaccurate personal data we hold about you;

  • the right to request the blocking or deletion of your personal data in some circumstances;

  • the right to request that we port elements of your data either to you or another service provider;

  • the right to object to us processing your personal data (where we do so on the basis of legitimate interests, or because we are using automated means to make decisions that significantly affect you); and

  • the right to withdraw your consent.


You will only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we collected your personal data.


To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details below.


10. Getting In Touch

If you have any privacy-related complaints, please contact Compson Limited data protection officer by writing to The Data Protection Officer, Compsons Limited, Fourways, School Road, Trysull, South Staffordshire WV5 7HR.

You can also contact our data protection officer at


If you are unhappy with the way we are using your personal data you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.


Cookies Policy

We last updated this policy on the 10th September 2018

What Are Cookies?


Cookies are what websites use to improve and personalise your visits to that site in the future. They’re used by websites, apps and mobile sites to ‘remember’ you – either just for one visit (a session cookie) or for repeat visits (a persistent cookie).


Cookies do lots of different jobs, like letting you navigate between pages easily, storing your preferences, and generally improving your experience of a website. It’s all to make the interaction between you and the website faster and easier.


A cookie is a simple text file that’s stored on your computer (or mobile device) by a website’s server. Only that server will be able to see what’s on that cookie.


Each cookie will contain anonymous information like your unique identifier number and the site you’re visiting, along with some other digits and numbers. This information lets the website remember things like your preferences, or what’s in your shopping basket. So each cookie is unique to your browser.

What Cookies Does Our Website Use? and our third party partners may set different cookies when you visit the website.

We use cookies to find out who you are (once you’ve logged in) and what device you’re using. We use three kinds of cookies:

  • Strictly necessary cookies: to let you move around the site and use all the basic features.

  • Functionality cookies: to improve the way the site works by storing your preferences.

  • Performance cookies: they give you a better user experience of our website.


Strictly necessary – The cookies we need to keep our website working properly.

  • These cookies let you move around the website and support all our essential features like secure areas, shopping baskets and online billing.


They’re not for gathering information, remembering your preferences or advertising products or services to you – they’re just to let you move around the website. If you disable these cookies, you might not be able to use our website properly, so we may not be able to provide some services to you.

Functionality – The cookies that provide services and remember your settings.

  • Functionality cookies are used to provide services or to remember your settings (like layout, text size, font, and other parts of our website you can customise) to improve the way you use our website. Things like online surveys, web chat and your settings are supported by functionality cookies.

The information these cookies collect may be anonymised and they can’t track your how you use other websites. By using our website, you agree that we can place these types of cookies on your device.

Performance – The cookies that collect information about how you use our website.

  • Performance cookies collect information about how you use our website. They keep track of the pages you visit and any errors you come across, for example. They don’t collect any information that could identify you, though – all the information they collect stays anonymous. We only use that information to improve how our website works, understand what interests our users and measure how effective our advertising is. By using our website, you agree that we can place these types of cookies on your device.

Turning Cookies Off

If you don’t want us to use cookies in your browser, you can:

  • Remove cookies from your hard drive.

  • Set your browser to block cookies.

  • Set your browser to send you a warning notice before a cookie is stored on your computer.

  • Remember that you might not be able to make the most of our website (or other websites) without cookies – some functions need cookies to work. But turning off cookies isn’t permanent. You can also go into your settings to change them back and use everything on our site properly again.


Complaints Handling Procedure

We last updated this policy on the 8th October 2018

If You Need to Make a Complaint


The principle assigned to deal with complaints is:

Name: Paul Compson

Address: Compsons Limited, Fourways, School Road, Trysull, Wolverhampton, WV5 7HR

Tel No: 01902 921231

Email address:


Company Registration No: 5162164


Step-by-Step Complaints Procedure


If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.


We do everything we can to make sure our customers get the best products and service possible. However, sometime we may not get things right the first time.


When that happens we want you to tell us what went wrong so we can put matters right.


We want to:

-          Make it easy for you to tell us what went wrong;

-          Give your complaint the attention it deserves;

-          Resolve your complaint fairly without delay; and

-          Make sure you are satisfied with how your complaint was resolved.


How and Where to Complain


If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:


In writing – write to us at the address shown and address your letter to The Customer Complaint Manager.


By telephone – call us on 01902 895875 during our office hours and ask for the Customer Services Department.


By email – use the email address shown.


How Long Will it Take?


We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three business days to tell you:

-          Why we have not resolved your complaint;

-          Who is dealing with your complaint; and

-          When we will contact you again.


We will aim to resolve your complaint quickly but it may take longer if it is complex.


We will keep you informed on a regular basis but if you need an update please call us on 01902 895875 and ask to speak to the person handling your complaint.


If We Cannot Reach Agreement With You?


If we can’t agree a solution with you within eight weeks, we will:

-          Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision.


-          Issue our final decision letter which will explain our final position.



The Financial Ombudsman Service


Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed (this is sometimes referred to as the “eight week rule”), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks start from the date a complaint is received anywhere in our business. Their contact details are shown below.


Please note: Only complaints relating to the sale of financial services should be referred to FOS.



Financial Ombudsman Service can be contacted in writing:


Financial Ombudsman Service

Exchange Tower


E14 9SR

Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)



Further information can be obtained from the Financial Ombudsman Service’s website at

Customer Complaints


If you are not satisfied with any aspect of our service or products relating to your finance agreement, please tell us about your complaint.


Telephone: 01902 895875




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